Refund policy

Thank you for choosing Coated! We take pride in providing you with the highest quality and freshest treats. Due to the perishable nature of our products, we do not offer refunds or accept returns. This policy ensures that every customer receives their order in the best possible condition.

- No Refunds or Returns: All sales are final. We are unable to offer refunds or accept returns once an order has been delivered.
- Quality Assurance: We take stringent measures to ensure our products meet the highest standards. Each item is carefully inspected before it is packaged and delivered to you.
- Order Cancellation:
  - Future Orders: Orders placed for future dates can be canceled with at least 48 hours notice before the scheduled delivery.
  - Same-Day Orders: Orders placed for the same day can be canceled within 1 hour of placing the order. After this period, the order is processed, and cancellation is no longer possible.

Your satisfaction is important to us. If you encounter any issues with your order or have any questions, please do not hesitate to get in touch with us. We are here to assist you and ensure that you have a positive experience with our products.

If you experience any troubles or have questions regarding your order, please reach out to our customer service team at:
- Email: coatedottawa@gmail.com
- Phone: (613) 879-2046

We appreciate your understanding and support. Thank you for choosing Coated, and we look forward to serving you again!